Please allow 5-10 working days for refunds to be reflected in your account statement. All returns will be credited to the original form of payment (excluding shipping and handling charges). During peak period, there may be a slight delay in processing your refunds. Once your refunds have been processed, you will receive an email update from our Customer Care team. For other concerns regarding refunds, you may reach out to us from Monday – Friday, 10am – 7pm HKT via email cs@bathandbodyworks.hk.
When purchasing items as part of a Buy X Get X promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you return any faulty/damaged items or the item is out of stock, your refund will be reduced to the discounted amount for each item. Any gifts with purchase (GWP) is exempt from the Buy X Get X promotion and if out of stock, is not eligible for a refund. If you return any faulty/damaged items or the item is out of stock, your refund will be reduced to the discounted amount for each item. Any gifts with purchase (GWP) is exempt from the Buy X Get X promotion and if out of stock, is not eligible for a refund.