If your order hasn't arrived, please call the carrier and allow one additio l business day past the delivered scan, or one additio l business day after your shipping time frame. If your package still has not arrived, please contact our customer care team at cs@bathandbodyworks.hk from Monday – Friday 10:00am – 7:00pm HKT.
NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Ma ger, accepted delivery on your behalf.