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Returns

What is your return policy?

Our aim is that all our products reach you in perfect condition. If you're disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 14 days of purchase. ​

We do not provide refunds for change of mind unless goods are damaged or faulty, and in instances where item(s) ordered are out of stock. We will provide refunds for these items and will be credited to the same payment method used.

RETURNS AND EXCHANGES ON “CHANGE OF MIND” ITEMS

No ‘change of mind’ returns allowed on all items. For more information on product returns, please contact our Customer Service team.

REFUNDS

Please allow 5-10 working days for refunds to be reflected in your account statement. All returns will be credited to the original form of payment (excluding shipping and handling charges). During peak period, there may be a slight delay in processing your refunds. Once your refunds are processed, you will receive an email update from our Customer Service Team. For other concerns on your refunds, you may reach out to us every Monday – Friday 10am – 7pm HKT or email [email protected]