Order Tracking

There are two easy ways to stay up-to-date on the status of your order:

Log into My Account and review your order history.

Visit our Order Tracking page to view your order status. You will need to log-in and input your order number, email address, and billing post code.

Why am I not seeing any tracking scans for my order?

Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.

When will my order ship?

SHIPPING DELAYS:

Due to the current high volume of customers, we are experiencing delays with regards to the shipping and delivery of your order.

We are doing our best to address this and are looking send out your goods asap.

Please be assured that you and your order remain our priority; they are being processed and you will receive an update soon.

COVID-19 UPDATE: We’re taking extra care with your order during these challenging times. We’ve implemented a number of safeguards in our partner distribution centers to ensure everyone’s health and safety. We’ll send you emails to keep you updated on the progress of your order, as we are experiencing order shipping delays. Orders with Standard Delivery should still arrive within the quoted 5-7 business days.

You will be provided with the carrier's name and tracking number via email once your order ships. Orders shipped within Hong Kong will arrive via SF Express.

Note: In most cases, your order is finalized immediately and cannot be changed or canceled. You may receive several shipments to complete the fulfillment of your order.

What Delivery Options do you offer?

HK$30 Flat Rate Shipping & Handling is available for all shipping for all areas with exclusions*. Free Shipping is available for orders above HK$ 500 in merchandise subtotal via Standard delivery service to Residential Addresses with exceptions on select areas*.

SF Express

*Shipping Fee of HK$30 with an additional surcharge of HK$30 is imposed for orders to Cheung Chau, Lantau Island, Ma Wan, Peng Chau. Surcharge of HK$ 30 are applicable for order above HK$ 500 in merchandise subtotal to Cheung Chau, Lantau Island, Ma Wan, Peng Chau.

All orders will be processed and delivered within 5-7 business days by SF Express.

*Delivery to PO Boxes will take place if there is nobody home to accept the delivery.

NOTE: Orders placed after 9:00am HKT Monday - Friday may not be processed until the following business day. Weekend & public holiday delivery is not available

Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.

Do you offer a Ship-to-Store option?

We do not offer this option at this time; however, we do offer HK$ 30 Flat Rate Shipping & Handling for selected areas. Free Shipping is available for orders above HK$ 500 in merchandise subtotal value via Standard delivery service to Residential Addresses to all regions with exceptions (Cheung Chau, Lantau Island, Ma Wan, Peng Chau).

All value shipping via SF Express service within Hong Kong.

Can I ship my order internationally?

At this time, we only ship to addresses that are located within Hong Kong.

Flat Rate Shipping & Handling

HK$ 30 Flat Rate Shipping & Handling is available for all regions except Cheung Chau, Lantau Island, Ma Wan, Peng Chau. Free Shipping is available for orders above HK$ 500 in merchandise subtotal value shipping via Standard delivery service to Residential Addresses except to Cheung Chau, Lantau Island, Ma Wan, Peng Chau, where a surcharged of HK$ 30 will be imposed.

What if my package is late or lost?

If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please contact our customer care team from Monday – Friday 10am – 7pm HKT.

NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

What if my item arrives damaged?

If your order arrives with a damaged or defective item, please contact our customer care team from Monday – Friday 10am – 7pm HKT. We will be happy to take a look at your order and discuss options!