Why didn't I receive my Order Confirmation email?

First things first - make sure to check your spam folder!

Check the status of your order here!

If you didn't receive your Order or Shipment Confirmation email, please contact us via our customer service and we can confirm the email address associated with your account.

We often find that incorrectly types email addresses are often cause of missing emails.

Changing or cancelling your order

When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled.

How can I check the status of my order?

There are two easy ways to stay up-to-date on the status of your order:

Visit our Order Tracking page to view your order status. You will need your order number, email address, and billing post code.

Log into My Account and review your order history.

Note: It may take up to 48 hours after an order has shipped for tracking information to appear. If "Track Item" is not shown next to each of your items ordered, your order is still being prepared. You will receive a Shipment Confirmation Email once your items ship and can then sign up to receive text alerts for tracking updates.

Pricing

Prices are quoted in Hong Kong Dollar. Bath & Body Works reserves the right to make price changes prior to an order placed by you. All items follow Bath & Body Works' pricing unless otherwise stated in promotion or Gifts With Purchase. Bath & Body Works reserves the right to cancel or not move to process your order if the product(s) ordered is discontinued or out of stock; order does not meet the order criteria set above on pricing; order was made during web maintenance and caused by a system glitch.

Cancelled item(s) / order

Sometimes orders or items from an order are cancelled by our system. The reasons vary from errors in billing information to items that have sold out. If, for any reason, your order or items are cancelled, we will email you with a detailed explanation.

You will not be billed for any cancelled items.

PLEASE NOTE: When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled.

Why is my credit card information not being accepted?

If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:

• Ensure that there are no typos or misspellings in your name, street address, city, state and post code.

• Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered. Check a mailed statement to be sure.

• Try re-entering your CID or security code. If your card is saved, try entering it as a new card.

NOTE: With each submission, you may place another hold on your funds for the total amount of the order. If this happens, those authorizations will drop off your account within 1-8 business days, but up to 30 depending on your issuing bank. Please contact your bank for further questions.

How do I update my mailing address?

When you submit an order through our checkout page, it begins to process and your address can’t be changed. Before submitting the order, please ensure all information is correct. We apologize for any inconvenience.

What if I received the wrong item from my online order?

If your order arrives with a wrong item, please email us [email protected] . We will be happy to take a look at your order and discuss options!

Why didn’t I receive an invoice with my order?

We are working to provide a paperless experience. Don’t worry! You can find all of your order information using My Orders in your online account.

Are prices the same online and in different stores?

Because product assortment and stock levels for items may differ between various stores and the website, the sale pricing and promotions may not always be the same.

All pricing promotions and product availability are subject to change. Some offers are valid at select stores.

What are your current offers and promotions?

About Top Offers from Bath & Body Works

Welcome to the one-stop-shop for all Bath & Body Works promotions. This is the spot to watch for the latest deals, hottest steals and the most need-right-now promotions we’ve got going on. From home fragrance favorites to body care loves, we definitely have something amazing for whatever mood (or season) you’re feeling.

And while you’re here, let’s talk about a few things that we’re totally obsessed with right now. After all, a Bath & Body Works promotion is the best time to try something new, right? We’re super excited about our new body care collections (they’re basically joy in a bottle), and our latest candle and Wallflowers arrivals turn your home into a fragrance paradise

Buy Items, Get Items promotion

When purchasing a Buy X Items, Get X Items Free promotion, you will need to have the correct number of items added to your cart in order for the promotion to work. For example, with a "Buy 3, Get 2 Free" promotion, you need to have a total of 5 qualifying items in your shopping bag with the 4th & 5th lowest priced items to be free. This promotion is limited to 10 quantities per checkout. If you are purchasing more than one set of Buy X Items, Get X Items Free promotion, check if your cart has the total items needed as per the promo offer. For example, if the promotion is "Buy 3, Get 1 Free" and you want to enjoy this twice on your purchase, ensure your cart has 8 unit of items upon check out with 6 full priced items, and 7th & 8th lowest priced items for free. Your cart will show your merchandise subtotal and the savings from the promo.

Promotional offers

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.

Does Bath & Body Works Hong Kong offer free shipping?

HK$30 Flat Rate Shipping & Handling is available for all shipping for all areas with exclusions*. Free Shipping is available for orders above HK$ 500 in merchandise subtotal shipping via Standard service to Residential Addresses with exceptions on select areas*.

SF Express

*HK$30 is imposed with surcharge of HK$30 for orders below HK$ 500 for Cheung Chau, Lantau Island, Ma Wan, Peng Chau. Flat rate shipping of HK$30 is available for orders above HK$ 500.

For more details on shipping, head to our FAQ page. Don’t forget you can also see our best deals on this page.